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Do you have a specialist team of agents in your contact centre who might be more experienced with dealing with unhappy customers and possibly more complex requests? In Omnichannel for Customer Service there is functionality to route conversations and work items to specific agents… READ MORE [https:

Let’s talk agent productivity people! So you might be familiar with the capability in Dynamics 365 Omnichannel for Customer Service around providing agents with quick replies that they can use in Omnichannel to quickly answer customer queries or let them know they’re gathering information… READ MOR

Hello community friends and heroes! Thanks for dropping by for my August round up, with all my latest activities, celebrations and community fun! 🚀 Scottish Summit So! This one! It’s a pretty big one to have been able to enjoy this month. At the… READ MORE [https://lewisdoes.dev/blog/august-rou

So friends, in this next post as part of my wider series on solution architecture for the Power Platform we’ll take a look at another data topic being the Common Data Model that exists within the platform. We’ll look at what the Common Data… READ MORE [https://lewisdoes.dev/blog/dataverse-common

Ooo… that’s some different content! 👀 Hello friends! Today I’ll be starting a new series covering a range of topics across Omnichannel for Customer Service. This is pretty different content for my blog, and normally I stick to covering the low-code platform. Recently I’ve… READ MORE [https://lowco

So friends, in this next part of my series on solution architecture for the Power Platform, I’ll be focusing on data and the element of solution design that focuses on data architecture when working with the Power Platform and Dataverse. In this post, we’ll… READ MORE [https://lewisdoes.dev/blog