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Work with email signatures in Dynamics 365

Want to implement standardised email signatures for your colleagues to be using in Dynamics 365? Perhaps these are emails leaving your customer service department where agents are resolving customer service queries or issues, or maybe its emails leaving your sales department when a customer… READ M

Lewis Baybutt

Sep 16, 2023 2 min read

Low Code Lewis Content 🚀

Enable Teams chat within Dynamics 365 for colleague collaboration

Want to make it super easy for your colleagues, whether they be in Sales, Project Management, or even Customer Service to collaborate from their primary work tool / Dynamics 365? 👀 In this super simple post, we’ll look at how to enable Teams chat… READ MORE [https://lewisdoes.dev/blog/enable-te

Lewis Baybutt

Sep 15, 2023 2 min read

Low Code Lewis Content 🚀

Copilot Tip – Data generation in no time! 🕰️

Do you ever have the need to generate random data that fits a simple brief or subject where you don’t have the time to be doing the lengthy task of creating random data yourself in an Excel spreadsheet, and really you just wish something… READ MORE [https://lewisdoes.dev/blog/copilot-tip-data-ge

Lewis Baybutt

Sep 14, 2023 2 min read

Low Code Lewis Content 🚀

Microsoft Entra Groups as Teams in Power Platform

Want to ensure you don’t become that second person in your organisation managing access to the 5 Power Platform solutions you just developed, with this kinda practice continuing for each next solution you build? Nope people! Don’t do this! 👎 🚫 In this post,… READ MORE [https://lewisdoes.dev/bl

Lewis Baybutt

Sep 13, 2023 2 min read

Low Code Lewis Content 🚀

Mask confidential data sent through live chat in Dynamics 365 Omnichannel

When it comes to comes to managing a contact centre, there’s a number of different types of data customers may send agents, or that perhaps an agent may wrongly even request from a customer whilst using the toolset provided. In Dynamics 365 Omnichannel for… READ MORE [https://lewisdoes.dev/blog/

Lewis Baybutt

Sep 12, 2023 3 min read

selective focus photography of black rotary phone

Low Code Lewis Content 🚀

Supercharge agent productivity with Copilot in Dynamics 365 Customer Service

Want to supercharge the productivity in your contact centre? Heard of Copilot? Well stick around friends because in this post I’ll show you how when the two come together, we really can supercharge productivity! We’ll look at a couple of the ways that Copilot… READ MORE [https://lewisdoes.dev/bl

Lewis Baybutt

Sep 11, 2023 2 min read