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Do you ever have issues in Dynamics 365 Omnichannel for Customer Service where suddenly conversations or work items aren’t getting routed, or they’re getting routed in the wrong directions and ending up with the wrong agents or something along those lines? In this blog… READ MORE [https://lowcodele

Want to give your users access to quick actions they can make from anywhere in your model-driven apps or Dynamics 365? Perhaps you want to be able to gather feedback from users anywhere across your environment or maybe you need to give users access… READ MORE [https://lewisdoes.dev/blog/editing-

In previous posts on my blog we’ve covered some of the capabilities of side panes in Dynamics 365 apps and model-driven apps built with Power Apps! In this post, I’ll focus on the capabilities around side pane creation to surface HTML web resources which… READ MORE [https://lewisdoes.dev/blog/ca

Want to make it super easy for your colleagues, whether they be in Sales, Project Management, or even Customer Service to collaborate from their primary work tool / Dynamics 365? 👀 In this super simple post, we’ll look at how to enable Teams chat… READ MORE [https://lewisdoes.dev/blog/enable-te