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Do you utilise the power of business insights dashboards built on Microsoft Fabric and Power BI in your organisation? Ever have users reviewing carefully crafted dashboards with key metric’s and analytics, delivering huge benefits but then having them wonder, how do I take action… READ MORE [https:

Want to ensure your users have a wide scope of methods to login to your Power Pages *-+ business website using, without them having to create yet another account on another platform just to interact with your services? In Power Pages, we have the… READ MORE [https://lewisdoes.dev/blog/enable-use

Do you ever notice in Dynamics 365 that sometimes messages appear on the timeline without you adding them notifying you of actions taken around a record? These can be pretty helpful when looking at something like the activity around a customer, or a case…. READ MORE [https://lewisdoes.dev/blog/a

Are you getting to grips with different chat and communication channels in Omnichannel for Customer Service, and perhaps noticing ever so slight differences in the agent experience between different channels? One of the things I noticed when working with different workstream types and channel… READ

When it comes to customer service and our customers needing to get in touch with a support service for the product or service they’ve purchased, email is still a pretty popular option! Yes, we’ve seen a big move to other channels such as live… READ MORE [https://lewisdoes.dev/blog/route-emails-t

When building customer facing websites and experiences in Power Pages, sometimes it’s better to break things down. Whether that be moving from one page to another to break down a form, or selecting a category on one page to see a filtered down list… READ MORE [https://lewisdoes.dev/blog/handle-u