Blog

Do you ever notice in Dynamics 365 that sometimes messages appear on the timeline without you adding them notifying you of actions taken around a record? These can be pretty helpful when looking at something like the activity around a customer, or a case…. READ MORE [https://lewisdoes.dev/blog/a

Are you getting to grips with different chat and communication channels in Omnichannel for Customer Service, and perhaps noticing ever so slight differences in the agent experience between different channels? One of the things I noticed when working with different workstream types and channel… READ

When it comes to customer service and our customers needing to get in touch with a support service for the product or service they’ve purchased, email is still a pretty popular option! Yes, we’ve seen a big move to other channels such as live… READ MORE [https://lewisdoes.dev/blog/route-emails-t

When building customer facing websites and experiences in Power Pages, sometimes it’s better to break things down. Whether that be moving from one page to another to break down a form, or selecting a category on one page to see a filtered down list… READ MORE [https://lewisdoes.dev/blog/handle-u

In this next post in my series on solution architecture for the Power Platform, we’ll continue to look at the topic of designing data models and designs for solutions we’re implementing for customers on the Power Platform, but in this post, we’ll focus on… READ MORE [https://lewisdoes.dev/blog/p

In my last post on solution architecture for the Power Platform we looked at designing data models for our solutions and some of the ways in which we can do this. Now in this post, we’ll move on to another data related topic, being… READ MORE [https://lewisdoes.dev/blog/power-platform-solution-a