Blog

Want to ensure your customer service agents are able to focus on the things they need to do be the most productive versions of themselves without hassling them with too many buttons, and distractions? In Dynamics 365 Omnichannel for Customer Service, we have the… READ MORE [https://lewisdoes.dev

Are you doing some custom development to extend Dynamics 365 Omnichannel for Customer Service? Perhaps you’re building something in a side pane of Customer Service workspace, or perhaps its a pop up you’re surfacing a HTML web resource in side of using .navigate() to… READ MORE [https://lowcodelewi

Recently I shared some content on some of the new capabilities to ensure cloud flows are created in Dataverse from the word go! For any flows that weren’t created in Dataverse or a solution to begin with, there is now capability to migrate these… READ MORE [https://lewisdoes.dev/blog/add-multipl

Have you tried to customise and configure the Dynamics 365 Omnichannel chat widget but just haven’t been able to get far enough with the options available to have the look and feel match your organisations brand? There is only so much we can do… READ MORE [https://lewisdoes.dev/blog/customise-th

When it comes to delivering notifications as a form of user feedback, we have to ensure that this feedback is delivered to the user quickly following execution of an action they might trigger. In model-driven apps we can use in-app notifications or client side… READ MORE [https://lewisdoes.dev/b

Have you spent time building out content in your organisation for your maker community to get familiar with when working with Power Platform? Perhaps you have guidance articles for things like understanding why things don’t work when they hit a policy blocker or things… READ MORE [https://lowcodele