Lewis Baybutt

So, who’s been building their own Copilot’s lately? 👀 Well, I have! In this post, I’d like to show you a nifty trick that might reduce a live chat or two that enters your contact centre! We’ll take a look at how to configure… READ MORE [https://lewisdoes.dev/blog/configure-your-copilot-to-hand-

Hello friends! So, let’s chat Dynamics 365 apps and ISV solutions… 👀 Are you using these in any of your Power Platform environments? Are you perhaps working on a development project which utilises these solutions? Getting ready to roll out to test but need… READ MORE [https://lewisdoes.dev/blog

So people… the AI thing has been around for long enough now! If you haven’t started to figure out what’s going on in this space, WHY NOT? 👀 Don’t worry I’m here to help you out. Keep reading for 5 resources to get you… READ MORE [https://lewisdoes.dev/blog/get-started-with-ai-today]

In Dynamics 365 Omnichannel for Customer Service, we have the capability to have Omnichannel determine the sentiment of a conversation between a customer service agent and a customer. In the agent experience, this sits as a face and label at the top of the… READ MORE [https://lewisdoes.dev/blog/

Ever have a need to create a simple one-off type relation or two between two records in Dataverse that just doesn’t suffice some kind of formal relationship? In Dataverse, we have the concept of a feature called Connections which provides a solution to this… READ MORE [https://lewisdoes.dev/blog

So friends, who’s using Power Platform Pipelines to support their simple CICD deployments when building with low-code on Power Platform? Let me know how you’re using these in the comments of this post, I’d love to know! In this post, I’d like to share… READ MORE [https://lewisdoes.dev/blog/power